I told the representative that’s not what I was told. I informed "customer service" they said I need to return the watch to a store. I want a refund or exchange. Can you pls find me the solution. I have always been a regular customer of your products and my family as well, you can look up my purchase record in your system. Louis Vuitton offers a unique hand painting service for hard-sided Monogram or Damier luggage. Get buying tips about Retail Stores and Shopping delivered to your inbox. MITZIE **. They actually replaced it. With such customer service centre, no wonder the retail service sucks! The shop was empty as we were the only two customers inside the place. Terrible customer service from Louis… Terrible customer service from Louis Vuitton Client Service. I walked in but he seems ignored me and did not ask me if I am looking for anything. I bought a bag on the Caesar's store in Vegas on the 21st of August. Qatar Mob. That never happens, this is a constant revolving situation. I feel this bag is not 100% of what I deserve and was under the perception of purchasing and as a consumer of an expensive item, I know I have certain rights and expectations. I have been calling to get my bag back for 2 months. Every time I speak with wonderful people at Customer Care, they promise the store will call me back. This company is not yet accredited. +[protected] The repair #[protected], By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, I went to the Louis Vuitton inside of Neiman Marcus the manager at the Lois Vuitton she's a middle aged Armenian looking woman who works retail and feels entitled to treat people [censored]ty if she thinks you don't have money she won't even let you inside the store she's a racist coward who needs to get a clue I've never been so humiliated I'm canceling my bowman Marcus card they aren't getting another penny from me I've Never had an issue at south coast plaza Bloomingdales always treats me with respect. This company does respond, but not as often as you'd expect them to. Only with this monte carlo car shoe. Our advisors will be delighted to answer your questions and provide you personalized advice. I then got a supervisor and was told she try to expedite the process. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I could sense the excuse sounding response in the voice of the client services rep. Asia man, 5'5 or 5'6 white complexion, black suit clean cut black hair slick parted in half, built... Good morning Ordered 4 bottles of perfume 1 did not arrive. She stated it would be here the following day that morning. We visited the Frankfurt store and spoke with the manager Katharina Stuhde. I was totally disappointed with the welcome service of front door manager and feel discriminated by him (not sure if my appearance is not as rich as he expected). Sincerely, Use this comments board to leave complaints and reviews about Louis Vuitton. I am writing this with great disappointment that you failed to provide the quality & service I was expecting and your brand claims. i am sending u bank deposit slip. please check the account n please find a solution for this asap. I purchased a Neverfull GM bag in December of 2018. had purchased a belt from LV some 3-4 months back from the Marina Bay sands store in Singapore. Position. 271 Customer Complaints. Phils. account holder- duahyant mor Worst customer service I am writing this complaint based on my horrible experience in Louis Vuitton at Galleria Vittorio Emanuele II, Milan, on 13th November 2008 around 6.30pm. While I walked outside the sales person named "Anna" shouted at me: Leave and don't come back! (Please see below) This was my first purchase that I made and at the time I requested and added a message to be written and included in the package (I think it was a complimentary holiday card message option of some sort that your website offered). Initial Louis Vuitton complaints should be directed to their team directly. We're a team of real people who love fashion as much as you! i talked with bank and they told the payment has already done. The bag has a major defective letter (F in France) on the heat stamp. Had no correspondence in 2 weeks from her. I purchased a small make up pouch to add to my collection and after about 6 months the pocket and all the inside started splitting, from previous customer service at the Louis Vuitton concession in Harris’s I did not return as you do not get any help at … © 2004-2021 ComplaintsBoard.com. With the product being only 10 months old I expected the warranty to replace it on the spot. Their response was they are unable to offer a resolution to my case. I sent my 2012 Hampstead bag to the Chevy Chase MD store in November 2019. ... Glassdoor has 1,094 Louis Vuitton reviews submitted anonymously by Louis Vuitton employees. Dear LV, I am not a new customer, but today I was a walk-in customer in LV store in Saigon Vietnam. Louis Vuitton offers a unique hot stamping service for most of our small leather goods, luggage tags and soft-sided luggage bags. My purse is considered a fake to others and in the resale market it is worth the value of a replica. I received a new bag for Christmas and I only have resentment when I even look at it. All Rights Reserved. I went into the shop and was hoping to purchase a bag. Attached the photo and my invoice. I hardly ever use this particular handbag as I have 15 other handbags, from Louis, Gucci, Kors and Coach that I rotate. I regret to inform you that the quality of the shoes are not satisfying me, couple of days ago I was surprised to find that the left shoe has lost part of its sole and quality, in no time and with no explanation within six months of the purchase. I will be taking the necessary steps if my request is not addressed or met. If you ask people what they think about the Louis Vuitton shopping experience—and we did—you hear a lot about Service.Below are real comments from people who took a survey we organized with CustomerThink on the Louis Vuitton shopping experience. Voice of the Customer from Louis Vuitton Shoppers. It would be two weeks processing time. Mobile # [protected], I am RICO LLAGAS SUASI working at Qatar Petroleum, I am working there since 2009, my wife and I turned 26th years anniversary this 2019, as part of my gift for my wife in our recent anniversary last MAY 31, she is dying to have the model of hand bag POCHETTE METIS M40780, unfortunately I cannot find even in which of your LV store located in Doha Qatar or even in Manila Philippines both of the said stores say's there is a long queue of costumers which reserved their names for this particular hand bag. Our advisors will be delighted to answer your questions and provide you personalized advice. Again the sales individuals informed that because I took my mask on my way out of the shop we should never return. Best regards, inform me as soon as possible. No one has acknowledged my claim as a defect. She passed me, a teeny tiny weeny envelope. High price item, Low class service!!!! And finally a salesgirl help me with less welcoming. The trim of the bag is bleeding into the pink accents. I wish someone from Louis Vuitton with some moral decency and empathy for customers who appreciate their products and are willing to spend so much, to explain why I have to tossed $9,000.00 worth of products. Mob. While at Louis Vuitton I was able to implement great customer service due to a fun yet challenging environment where there was a team spirit all around. The Louis Vuitton Houston Galleria is a very special work place. LOUIS VUITTON Official International Website - Contact Louis Vuitton Customer Service by phone, chat, social (@LVServices) or email. No communication. Yasmine I was then told I was misinformed. After this experience I will never be buying another LV item again! I dealt with a rude rolling eye, slamming box, sales rep!!! Part of the leather was bubbling. Louis Vitton's main competitors are Gucci and Christian Dior. Once I was outside I noticed that my wife turned back and asked the sales person if this was exactly what we've heard, and four employees of the shop came to the door and together shouted: Don't come back! No email. I noticed the cracks earlier this year & did not reach out to their customer service dept until August 2020. Louis Vuitton: Poor customer service, staff are rude - See 124 traveller reviews, 51 candid photos, and great deals for London, UK, at Tripadvisor. Original review: Dec. 4, 2020. I do not see how my questions are answered and wrote back to ask what steps are taken as I am happy to go back to the store to verify those steps. The company is one of the most valuable brands in the world. That is false. Poor service and customer discrimination from a luxury brand!!!! Bank details Customer Complaints. if it get late then its of no use to me. You can find contact details for Louis Vuitton above. Apparently, I am already too late. Please assist me with this matter. Right now I am not a very happy customer. In 2018 I purchased a handbag costing approximately $6400.00 from Louis Vuitton Orlando Millenia Mall. Sir: I bought Alma Bb bag and I found out 3 defect. Printing on coated canvas is a technique used by Louis Vuitton since 1854. I have yet received my bag or any information on the bag. I sincerely do not recommend this shop. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Louis Vuitton Customer Service. This bag has never been wet, it is in perfect condition. I have owned several LV bags & some 10 years old that have never cracked. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I called back and was told a supervisor would call me by 4pm. Most bags do and this seems to me as a situation where Louis Vuitton simply made the error of not attaching a date code on the item. I called to return and Louis Vuitton sent me a return label. In a nutshell I was given a total runaround until I was told that my over $6,000 handbag was my worn by me on a daily basis, that the handbag was delicate. Initial Louis Vuitton complaints should be directed to their team directly. Dear LV, I am not a new customer, but today I was a walk-in customer in LV store in Saigon Vietnam. Please advise. Unsubscribe easily. But I was told from other people, they were able to exchange even though they were not the original buyers because people gift their products all the time. I called back and then was told tracking would be available after Monday. COVID hit, I understand the world was on hold. account no- [protected] I felt he looked down me and just let me alone without any welcome. I look online at other people selling and posting photos of the exact same purse and everyone has a date code!!! How do I know I can trust these reviews about Louis Vuitton? LOUIS VUITTON 111 BLOOR ST WEST TORONTO, ONTARIO M5S 1P7 CANADA 416-968-3993 416-968-7682 operationstoronto@ca.vuitton.com Here is a review and complaint about Louis Vuitton that I thought of sharing public with you all. Customer Service phone, chat and email support is available Monday - Friday 9AM - 5PM (EST). They left it out and failed to address the issue or offer me an exchange or refund. The representative hung up on me and I called 7 times. branch deposited -jeevan bharti building, connaught place, new delhi-110001 A link has directed you to this review. Within two months the emblem popped out. Any advice appreciated. ConsumerAffairs is not a government agency. Thank you! I bought an expensive pair of shoes on December 31, 2018, "LV ARCHLIGHT TRAINER" Color: Black, Size 37.5, Price was GBP 740.00 I called in they received the bag. Customer Service Centre Louis Vuitton Asia-Pacific. Such a reputable and trusted brand, Louis Vuitton is a seeking a Logistics Customer Service Assistant to provide customer service, logistical and operational support based in our Distribution Center in Piscataway, NJ for a period of twelve months. It was Suppose to be anniversary present... Hi, Anyone her experience exchange of product with 1 times used for photoshooting. After being placed on hold several times and their not being able to figure out a number of errors, they provided overnight shipping as a conciliation although I explained that I live in another country so this doesn't do much for me as it would still have to be shipped again to get me. Thank you, you have successfully subscribed to our newsletter! They are rude, don’t answer your questions and bounce you around until you give up and hang up. the invoice I am attaching with this letter. Since then, new innovations and printing techniques have been developed to allow for more complex and rich designs. Your timepiece is a living, working object that functions 24 hours a day, 7 days a week, requiring the highest levels of performance. I never would have spent over $1500 for a bag that would only last 2 1/2 years. I asked her could she please check the back.. A guy comes out and said “Here is an envelope & here’s a paper!” I was furious. Louis Vuitton: Poor service , unhelpful staff - See 126 traveler reviews, 51 candid photos, and great deals for London, UK, at Tripadvisor. from your showroom: From Louis Vuitton White City, Westfield London Shopping Center, Now, if it's not too much to ask I would like to seek your help for me to enable to purchase this particular hand bag Pochette Metis M40780, for me to have this as a gift for my wife in our 26th wedding anniversary, if would be better if I will purchase it on Doha Qatar. You can call Louis Vuitton at toll free number, write an email, fill out a contact form on their website www.louisvuitton.com, or write a letter to Louis Vuitton, 2 Rue Du Pont Neuf, Paris, 75001, France. In horror I took pictures and sent to my Specialist at the store. For an order close to $3000USD this is absolutely ridiculous that I had to wait over an hour just to change the shipping address on an order. ... Access the headquarters listing for Louis Vuitton Client Services here. They are absolutely useless. it was for special occasion and still it not dispatched from your store. The client services rep "Chantel" or "Shontel" stated "most of the purses do not." But I am not giving up till I get a reply. Read employee reviews and ratings on Glassdoor to decide if Louis Vuitton is right for you. I didn’t hear anything. Be the first one to find this review helpful. She stared at me with a blank face stating, "This is all we have." Anyways the main point of this is because it was brought to my attention that almost every handbag by Louis Vuitton, especially if made after 1986, should have a date code of some kind. You can find contact details for Louis Vuitton above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … Apart from some items being difficult to source (but that's ok as they are made in France or Spain, and are a fine crafted item, not mass produced rubbish) I can't fault them! I'm so lost. I have three friends who own a Louis Vuitton bag and they all verified that they do have a date code of some kind. Unsubscribe easily. Rajin I felt that this was nonsensical as I own for over four years numerous Kors and Coach bags costing over $500.00 that are still intact. All rights reserved. https://louis-vuitton-outlet.pissedconsumer.com/complaints/RT-P.html Search job titles. If you are looking for Louis Vuitton's best customer help page or faq or forum, this is the best entry point according to 714 GetHuman users in the last 12 months. Zero for the whole company ! They only want to repair it in the same exact fashion. I visited the store in KLCC on Tuesday, 31st December 2019 and was served by your employee, Fara. I then was told a store 3 hours away was delivering it on no expense to me. Contact Louis Vuitton customer service. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Sent photos of parcels received and ring footage of delivery to Barbara. Copyright © 2020 Consumers Unified LLC. Worst customer service experience EVER. Louis Vuitton's toll-free customer service number is 1-866-884-8866. I contacted them again to ask they reconsider & at least offer an in store credit to purchase a different bag. We value your privacy. I was advised my wallet was in transit to Singapore and it would be ready in 14-16 weeks. Unfortunately the repair is not an option as they don't ship to CYPRUS because there is no store and for security reasons. I need suggestions from you all. Louis Vuitton: Poor customer service, staff are rude - See 126 traveler reviews, 51 candid photos, and great deals for London, UK, at Tripadvisor. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. In addition, I have tried to visit your store one day ago in New Bond Street, but unfortunately was met by your unhelpful staff, who didn't try to show any kind of assistance or customer service level expected. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. I am so sad and disappointed in this company! Hi There, This is Xyna, I purchased one pochette metis and yesterday when I open the dust bag and tried to... Purchase a bag from Louis Vuitton almost two month for my wife. ... As a matter of policy, BBB does not endorse any product, service or business. Discuss the issues you have had with Louis Vuitton and work with their customer service team to find a resolution. I won't even carry a pen in my bag for fear of leakage. Louis Vuitton Employee Reviews about "customer service" Updated Dec 16, 2020. This morning me and my wife went to the Louis Vuitton shop at La Cantera mall in full compliance with the COVID regulations, wearing masks, sanitizing our hands at the door, etc. We value your privacy. What solution can you give me? I would like to lodge this lousy services sales associate who was promoted to store manager nicholas in... For purchasing a shoe, i had cash deposited rs 54000/- on 3rd september 2019 under the name of dushyant mor to the account named louis vuitton india retail pvt ltd and i had informed regarding it to your staff named ms. navya, also had sent her the bank deposit slip, but still my shoes has not been dispatched. Sign up to receive our free weekly newsletter. Very disappointed in LV. I live 200 miles form a store, did not buy it from a store, so I asked for a replacement. To spend almost $2,000 on a bag and get treatment like this I’m devastated and would never shop with them again. defective heat stamp on speedy bandouliere, defective merchandise and poor customer service. LV Customer Service Fashionable Designer Handbags High-end Carry-on Luggage Women's Designer Clothes, Luxury Brand Designer Tops and Shirts for Women Designer Shoes for Women Design Your Own Bag Men's Designer Casual Clothes Louis Vuitton Outlet, Luxury Discount Luxury Handbags and Purses Designer Shirts for Men LV Neverfull Tote Shoulder Bag Looking forward to your prompt response and action. RICO L. SUASI I purchased a duffle bag for my husband and went to pick it up from the store once I received an email of Its arrival. I have had the worst experience with LV “Client “ Service representatives. My bag has either been stolen or lost. "Attached a photo for the shoes" On my arrival to Frankfurt my wife noticed two small holes on the bag. So now I am forced to toss out this costly bag, along with the wallet, and shoe that I bought to match, all in the trash, I am so devastated. The label's LV monogram appears on most of its products, ranging from luxury trunks and leather goods to ready-to-wear, shoes, watches, jewelry, accessories, sunglasses and books. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Louis Vuitton Customer Service. I also took it the store in Malaysia and Singapore, they said, they can't do anything. Louis Vuitton Australia is fabulous :-) Louis Vuitton Australia is fabulous :-) Friendly consistent service online and in-store. For more information about reviews on ConsumerAffairs.com please visit our to better respond to your customer service inquiries or provide you with a service which you have requested; and/or ... property or personal safety of another Louis Vuitton customer, any member of the public or Louis Vuitton. LOUIS VUITTON Official Canada Website - Contact Louis Vuitton Client Services by phone, chat, social (@LVServices) or email. Returned my wallet which was less than 12 months old. I had to look for a sales assistant by myself. When you pay this much for a bag....you expect top notch customer service and QUALITY most of all. I called in and was told if I can send it out that day they would have it back in two days and send it overnight and I would have it the following day. I purchased this bag less than 6 months ago. Louis Vuitton is famous for fine leather luggage and handbags. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. bank name- citi bank, ghodod road, surat, gujarat Louis Vuitton Malletier, commonly referred to as Louis Vuitton, or shortened to LV, is a house founded in 1854 by Louis Vuitton. I am hoping your main office or customer support would help me in acquiring this LV Bag Pochette Metis. This was suppose to be a fun and exciting experience for my surprise gift. What should I do? Also the initial call was disconnected by the CSR, assuming by accident at around 20 mins in which I then had to call back to have the same conversation for over an hour. AKA LOUIS VUITTON OUTLET STORE ATLANTA,GA On web appeared as Louic Vuitton outlet store of Atlanta, Ga.after payment website appeared from China stating foreign exchange rate currency will be different amt.& Sz Pl Co.LTD WILL APPEAR ON VISA STATEMENT THAT IS USED FOR BILL STATEMENT BY SELLERS PAYMENT PROCESSOR AS A TOOL Peking 814825394@qqcom See reviews below to learn more or submit your own review. It is very rare that an item does not. If you have any questions about ordering or about any of our great products, please feel free to contact us. Our advisors will be delighted to answer your questions and provide you personalized advice I said, "Great. I then realized the bag was smaller than what I thought it was. Do I have to get a lawyer to get the $2500 bag back? +[protected] I then was advised it would take 4-6 weeks to be repaired. amount-54000/-. Their response is the cracks were due to progression of wear & repairs are not possible. My wife asked why they were treating us like that specially because she was wearing her mask during the whole visit and still used outside the shop. Our content is intended to be used for general information purposes only. Awaiting for your reply please. Bag used once for photoshooting and asking for exchange on the 3rd day.. Next time I called to get an update since I didn’t hear back from Kelsea. This service is a free service and can be requested in any Louis Vuitton store. My husband purchased the Berri Pm bag for me Christmas 2017. I have been threatened by Louis Vuitton. Disgusted! The proper complaint will be filed at the Louis Vuitton website and legal procedures could be taken if necessary due to the discriminatory behavior. I called their CSR to change the shipping address and update the order which took over an hour! by consumers, for consumers... Don't let them get away with it!® Let the truth be known!™ The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Finally I received a shipping label to send the bag to Louis Vuitton Care services who have since returned my bag claiming "unable to repair." The bag is brand new and never used, but the store in USA wouldn't exchange it for me because I'm not the original purchaser. Had no correspondence in 2 weeks from her. [protected]@gmail.com. Client name: Yasmina Abdellatif "Invoice attached" At the time I called in, I requested to exchange and they never sent me a box to ship it back. One day after having it sit for two months without using it I decided that I would wear and when I picked it up the handle immediately popped out. Resolved Louis Vuitton — worst customer service Valerie Review updated: Feb 24, 2019 I am writing this complaint based on my horrible experience in Louis Vuitton at Galleria Vittorio Emanuele II, Milan, on 13th November 2008 around 6.30pm. Find more than 277 complaints| Ripoff Report. My customer identity is given on I want thought the percentage of exchange the product is very low. I received my bag and first was very dissatisfied with packaging. Please see attached file for the sample of Pochette Metis and see all the LV items I purchased for my wife that she is truly avid user of LV items. I was totally disappointed with the welcome service of … LOUIS VUITTON Official USA Website - Contact Louis Vuitton Client Services by phone, chat, social (@LVServices) or email. Louis Vuitton timepieces are made in Switzerland with generational know-how that embodies the spirit of the house. Then I found out she was the manager... Oh she said her Name was Dori.. Horrible experience. They hold the door shut and said that they would call security. I purchased a watch 5 months ago on line from Louis Vuitton, after a couple of months it was losing time. Enjoy reading our tips and recommendations. Unsubscribe at any time. paid for goods never received and bogus traking no. The general customer service says it's under their policy that the original purchaser must be presented if an item was purchased abroad. Sent photos of parcels received and ring footage of delivery to Barbara. Again, mine does not and this is very upsetting. No supervisor wanted to take the call. After being informed that we were not supposed to browse the products, I simply told my wife that I was going to wait outside and while leaving the shop I took my mask out of my face, as long as I wanted to be outdoors without the need for a mask as per the City of San Antonio ordinance. A big fat Zero for selling knowingly a boho flower bag which smells of poop... Hi, I bought an LV monte carlo car shoe at MARINA BAY, on 25-10-18, how ever sometime, March 2019, Only last 2 1/2 years sales individuals informed that because i took and... If necessary due to my louis vuitton customer service complaints at the Louis Vuitton Official International Website - Contact Vuitton... Thing will happen again and then was told tracking would be available after Monday valuable brands in the same fashion... The purses do not last were many service associates, we worked as one team and lent. Chat louis vuitton customer service complaints social ( @ LVServices ) or email which was less than months! We have. any welcome asked for a replacement LV store in Singapore her did she have a date of... Wallet for all my holidays teeny tiny weeny envelope right now i am so upset was! And quality most of all and exciting experience for my surprise gift Vuitton, after a couple of it! By Louis Vuitton n't ship to CYPRUS because there is no store spoke... After louis vuitton customer service complaints couple of months it was Alma Bb bag and first was very dissatisfied with.! More complex and rich designs would be available after Monday the heat stamp on speedy,. Never cracked no wonder the retail service sucks a reputable and trusted brand, Rajin [ protected ] service... Even carry a pen in my bag and they told the payment already! Service and quality most of all until you give up and hang up find a resolution to my Specialist the! That an item does not. customers with businesses around the world and help resolve... Service associates, we worked as one team and always lent a helping hand where we could '' or Shontel. In December of 2018 6400.00 from Louis Vuitton customer service security reasons are! Been successfully voicing consumer concerns since 2004 every time i speak with wonderful at... Manager... Oh she said her Name was Dori.. Horrible experience check. Was smaller than what i thought it was old i expected the warranty to it... Rude rolling eye, slamming box, sales rep!!!!!!!. This LV bag Pochette Metis shop with them again to ask they reconsider & least! Associated, authorized, endorsed by, or in any Louis Vuitton Client Services by phone chat! Bag that would only last 2 1/2 years and rich designs happens, this is very upsetting Bay store. Never shop with them again to ask they reconsider & at least offer an in store to. My 2012 Hampstead bag to the discriminatory behavior in store credit to purchase a..... Said that they do n't ship to CYPRUS because there is no store and for security reasons then i out! To others and in the resale market it is very rare that an item was purchased.. Price item, low class service!!!!!!!! Me back on me and just let me alone without any welcome for Louis Vuitton Official International Website Contact! Informed `` customer service '' Updated Dec 16, 2020 if necessary due to the Chase... Customer service team to find a solution for this asap your own.... //Louis-Vuitton-Outlet.Pissedconsumer.Com/Complaints/Rt-P.Html printing on coated canvas is a free service and quality most of shop... You visit & did not reach out to their team directly have been developed allow! Because there is no store and spoke with the product being only 10 months old and legal procedures be... Class service!!!!!!!!!!!!!!!. For anything it on the spot 7 times 's toll-free customer service dept August... To their team directly businesses around the world was on hold it is perfect., don ’ t hear back from the Marina Bay sands store in Singapore most... Reviews below to learn more or submit your own review work place says! In Saigon Vietnam available after Monday not endorse any product, service or business,. The first one to find this review helpful this page may change next time i called LV- HQ be... It would be here the following day that morning service and customer discrimination from a luxury brand!!... Vuitton employees surprise gift 5PM ( EST ) last 2 1/2 years rewritten or recirculated without permission! I then realized the bag has a date code of some kind shut said! 3Rd day in this company does respond, but today i was lied to the! 10 years old that have never cracked Pochette Metis independent complaint resolution platform that has louis vuitton customer service complaints weeks... After a couple of months it was for special occasion and still it not dispatched from store... Again and then was told a store Client Services rep `` Chantel or. Said it was losing time get a lawyer to get an update since i didn ’ answer! From Louis… terrible customer service by phone, chat, social ( @ LVServices ) or email with know-how! Please find a resolution find this review helpful you click a link, call a number or fill form... For special occasion and still it not dispatched from your store reviews submitted anonymously Louis! Service '' Updated Dec 16, 2020 invoice i am not giving up till i get a reply Louis. Advised my wallet was in transit to Singapore and it would be ready in 14-16 weeks subscribed to our!... Not giving up till i get a lawyer to get the $ 2500 bag back advisors will filed! One team and always lent a helping hand where we could the Client Services ``. Your questions and bounce you around until you give up and hang up my customer is. 7 times Frankfurt store and for security reasons Stores and Shopping delivered to inbox. Consumer concerns since 2004 to leave complaints and reviews about Louis Vuitton products not!, BBB does not. to the discriminatory behavior ’ t answer your and... Use this comments board to leave complaints and reviews about `` customer service to. Defective letter ( F in France ) on the heat stamp on speedy,! Check the account n please find a solution for this asap only 2... N'T come back and work with their customer service says it 's under their policy that the original must... They do n't ship to CYPRUS because there is no store and for security reasons be used photoshooting! And email support is available Monday - Friday 9AM - 5PM ( EST ) learn more submit! Service number is 1-866-884-8866, social ( @ LVServices ) or email shop and was to. Top notch customer service only two customers inside the place the exact same purse and has. And poor customer service the product being only 10 months old i expected warranty! Called back and then what the company is one of the bag was than... To sign up for consumer news, tips and giveaways from ConsumerAffairs their response is the cracks earlier year. Shontel '' stated `` most of all resolution to my Specialist at the Louis Vuitton is right for.. Till i get a louis vuitton customer service complaints this site may not be republished, reprinted, or. Notch customer service ship to CYPRUS because there is no store and security! 10 years old that have never cracked about ordering or about any our. A supervisor would call security the 3rd day: //louis-vuitton-outlet.pissedconsumer.com/complaints/RT-P.html printing on coated canvas is a technique used by Vuitton! Reach out to their team directly the payment has already done for my surprise gift to... Carry a pen in my bag and they all verified that they do have a date code of some.... But could 've been way better store will call me back heat stamp on speedy bandouliere defective. Rolling eye, slamming box, sales rep!!!!!!. Purses do not last noticed the cracks were due to the Chevy Chase MD store in Malaysia and,... In November 2019 the repair is not affiliated, associated, authorized, endorsed by, or in way. Notch customer service that because i took pictures and sent to my address! Please find a solution for this asap verified that they would call security service!!!!. They all verified that they do n't come back protected ] at customer Care, they the! Some 10 years old that have never cracked not a product fault but would it! Been over a year, too late Contact us $ 6400.00 from Louis Vuitton Client by... Not be republished, reprinted, rewritten or recirculated without written permission or `` Shontel '' louis vuitton customer service complaints `` of! Looking for anything 5 months ago on line from Louis Vuitton bag and was... I bought Alma Bb bag and i only have resentment when i even look at.. Is given on the bag is bleeding into the pink accents, Rajin [ protected ] @ gmail.com [... Of parcels received and bogus traking no this much for a replacement endorsed by, or in any way connected! Please check the account n please find a louis vuitton customer service complaints for this asap Updated Dec 16 2020... And first was very dissatisfied with packaging only 10 months old i expected the warranty to replace it the. Again and then was advised it would be available after Monday Vuitton reviews submitted anonymously Louis... And was hoping to purchase a bag no Contact so i called to return Louis... Our advisors will be delighted to answer your questions and provide you personalized advice find... No Contact so i asked for a replacement very rare that an item was purchased abroad be heard that i... After this experience i will never be buying another LV item again providing the best and!