Tell us about your environment: Raspberry Pi 3 with Stretch USB Sound Card for audio USB webcam for microphone. To make sure that Alexa hears you, move your device away from walls, other speakers, or background … My problem was that I originally had an account at amazon.com (US). we'll use this information to improve our online Help. Amazon Alexa's Brief Mode stops the voice assistant from saying, 'OK' When you give Alexa a command, she replies with a simple "OK." Now, you can opt out of that response. The light came on, indicating which microphone heard me, then the light ring just circled back to nothing, with no response. Shopping. Had a mismatch on Alexa>>Settings where the Spotify account was not correctly configured. You can try restarting the device you are controlling all your echo devices, which will reset the Amazon Alexa App. If a particular Skill isn’t doing what it’s told, it may just be a bad Apple. “Alexa, play Fear Inoculum by Tool.” Her response — nothing. That is a … There are a few causes to review. The Wi-Fi connection is inconsistent or non-existent. No light means Alexa isn’t listening. Please select what best describes the information: Thanks! ... so you can very easily have synchronised audio in a number of ... Alexa … Sometimes Alexa speaker can also create a problem and that is why you Alexa voice commands wold not be working! Tap to unmute. Yesterday I was home alone and playing music on the whole house group and in the middle of a song it just stopped. If your Alexa device is on the floor, move it to a higher location. When Alexa unmutes the audio the volume will return to the previous level you were listening at. Just checked - having given up and using Sonos-only lol. Alexa responds to a 'play music command' but it does not actually play anything. Amazon Echo does not respond is a major problem but all of you may not have gone through this. In future, a beep sound … Sounds like the Amazon Alexa app had a crash or glitched up. The Sonos One works fine from the app. From there, under the Request Sounds section, you can turn on the switches to “Play a sound when you say something to Alexa” for either the Start or End of Request or both. Red ring light of alexa shows that your device is having problem understanding your voice and as a result it is not responding to any of the things you are asking it to do. Other stations are fine like Beach House Radio - maybe this is a common fault today? Yes No Thank you for your feedback. Try using other functions on the Firestick and see if volume not working on Amazon fire stick remote is not the only one issue. Amazon Echo Dot lights flash normal but no sound. What version of the AVS Device SDK are you using? Make sure your Alexa device is at least eight inches away from walls or other objects that may cause interference (like microwave ovens or baby monitors). 8 frustrating Amazon Echo problems with easy solutions. Let’s work from the simplest to the most complex. Also on side not: as someone who always had difficulty with the "in kitchen" part of the command and like how with the Sonos One you don't have to say the "in kitchen", Respect the Queue (1)Move (2)Beam (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (2)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings. Devices & Content This isn't the information I was looking for, Top subscription boxes – right to your door, Turn Explicit Filtering On or Off in the Alexa App, Update the Wi-Fi Settings for Your Echo Device, Update the Wi-Fi Settings on Your Echo Show, Control Bass, Treble, and Midrange in the Alexa App, Control Bass, Treble, and Midrange On Your Echo Device with Your Voice, Control Music Playback and Volume from the Alexa App, Create Speaker Sets with Compatible Echo Devices, Device Unreachable Error During Multi-Room Music Set Up, Link Other Music Streaming Services to Alexa, Multi-Room Music Does Not Play with Alexa, Set a Preferred Speaker for a Device Group, Turn Explicit Filtering On or Off with Your Voice. Question. ... On your Amazon Fire TV or Fire TV Stick, go to Settings > Display & Sounds > Audio > Dolby Digital Output > and then turn Dolby Digital Plus OFF. A poor network connection can cause all kinds of device troubles, from compressed sound to lower-res video. It happens rarely and so you need to know how to fix this by identifying the reasons of it. Alexa won't control my Spotify account! If you've plugged everything in correctly, but you still can't get sound from your sound bar, or you can't get sound with certain apps or sources (e.g., a Blu-ray player), check this setting. Amazon Device Support › Alexa Help › Alexa Entertainment › Music or Media Not Playing with Alexa Wi-Fi connectivity issues can cause media and music to buffer or not play. It’s typically being used to check in with home – rather than calling specific people – or as an intercom between various Alexa devices. We need basic cookies to make this site work, therefore these are the minimum you can select. If your signal is solid, some owners … Love a good prank? Sorry, we were unable to create that user account. It’s not an annoying sound at all, but if it’s not quite your cup of tea, here’s how to change it and pick a better sound that’s more geared toward your liking. Echo dot said it was playing music but no sound. I asked alexa to … Question. There's video playing but no audio on my Amazon Fire TV or Fire TV Stick. Recent news reports in the last week revealed that Amazon has thousands of workers listening to Amazon Echo aka Alexa voice assistant recordings. Alexa also will tell you the weather etc... just fine. In most cases, affected users are reporting that the issue started occurring abruptly and can’t think of a change that might have triggered this problem. Amazon Echo Dot lights flash normal but no sound. Once you connect Alexa to the original adapter, press the Action button on the Alexa Eco Dot and try checking the device with any voice commands. By subscribing here, you agree to receive emails and promotional offers from Sonos. Use the physical buttons on the Echo speaker to increase the volume. Alexa doesn't respond or says she can't understand you. Granted, the $200 speakers won't be as great as a full surround sound 5.1 or 7.1 multiple speaker system, but they're a whole lot better than the first choice – awful sound from the TV speaker. The light indicator is red when your device is muted. Just say a command like, "Alexa, roll 10 d6" or "OK, Google, roll five d10," and your assistant of choice will quickly tell you the result. While many customers love the new setting because it replaces Alexa’s verbal “OK” response with a quicker non-verbal confirmation chime, Brief Mode is catching a few people off guard because Alexa is offering to turn the mode on for you, instead of it simply being an option in the Alexa app. Alexa might seem to be unresponsive because your Echo is too far away from the router. Whenever you set a timer or an alarm on your Amazon Echo, it emits a default sound when your timer or alarm go off. Tell us about your environment: Raspberry Pi 3 with Stretch USB Sound Card for audio USB webcam for microphone. Make sure you have an active internet connection. If you’re seeking the best Alexa smart speaker for answering queries, playing music from a … Question Couldn't get my Amazon Echo Dot to answer back to me although the Alexa app showed my requests in the log and the lights flashed like it was listening and responding. I unplugged 'her' and let her re-establish a connection to my wi-fi. Select the department you want to search in. You can always change your cookie preferences in your profile settings. What version of the AVS Device SDK are you using? When Alexa Guard is set to “Away”, Alexa uses the built-in microphone to detect the sounds of a smoke alarm, CO alarm, or glass breaking. We use 3 different kinds of cookies. This feature enables users to call up one of the Alexa devices from within a household. Restart your device and network hardware (like a modem and router). The fourth-generation Amazon Echo Dot is a mini version of the Echo, and it’s the best Alexa speaker for people who don’t want to spend a lot. To test voice command, press the action button on the Fire TV Cube or hold down the Voice button on the remote. I have a custom skill by the name of ScaleAid,which is alive and working fine since Oct-8-2019. Now, we know that Alexa only processes sound listening for a wake word, and that only post-wake queries are sent to the cloud. My Echo Show for some reason every once in a while will default to its own speaker playing music - so still some bugs but in general great. All good. Most people use their Echo Dots to control their smart-home … Reduce Wi-Fi congestion by turning off any connected devices that you're not using. In general, my Alexa Sonos skill is not working well. In fact, the devices that contain these digital assistants are designed to … Won't connect to Wi-Fi. Which Music Services are Available on Alexa? Utterances are phrases the users will use when making a request to Alexa. The easy fix is to make sure you are using the original power supply that came with the unit. The likely causes of Alexa's spontaneous reactions Given all that, the most likely cause of an Alexa spontaneous reaction is a misinterpretation of sound. The first thing that you should try is to reboot your Amazon Echo speaker. This is indicated by the … Alexa has access to around 25,000 Skills and not all of them are going to work in the way you think. When music is playing if you ask Alexa to turn off music it says 'I can only do that when music is playing' . Still showing their unlocalised names, and fails to open the window for more than a millisecond before minimising itself. In future, a beep sound … Question. Faulty Changes. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. The Echo isn't connecting to your wireless network. Make sure you have an active internet connection. Check that your device isn't muted. Echo dot said it was playing music but no sound . To fix issues with your Echo device not responding: Make sure you're using the power adapter that was included with your device. Thank you - I will try these steps when I get home. The same goes for disabling the audio tones if you ever want to revert back. Copy link. Move it closer to the router and see if this solves the problem. We have reset it multiple times and at first Alexa will respond after resetting, but then once you configure everything and leave it alone for a few hours, she will just not respond when asking a question. Music or Media Not Playing with Alexa Wi-Fi connectivity issues can cause media and music to buffer or not play. What is the Amazon Music Unlimited Single Device Plan? Alexa responds but will not play music. Amazon built the Echo to be smart enough to respond to your commands across the room. Try using other functions on the Firestick and see if volume not working on Amazon fire stick remote is not the only one issue. Alexa won't play the song I want on my Sonos system! Scale Aid skill requests Alexa voice service to play a full response in voice, but no sound is played through smart speaker. common resolutions for problems with Alexa on Sonos. Tap on “Alexa Voice Responses” and it’ll immediately be obvious what ... we do not guarantee, and accept no legal liability whatsoever arising from or connected to, the accuracy, reliability, currency or completeness of any material contained on this site or on any linked site. When they ask Alexa to play a song, it doesn’t play music from Amazon Music or any other service. For Amazon Tap, make sure that the batteries are charged. WTH? Vocal identification is a complicated thing. For example, I have two Play Ones paired in my kitchen as "Kitchen". Solved. Often, … I had this problem with a stereo pair of Ones. On a side note, the DISM repair install also didn't fix the metro apps. Move your device away from walls, metal objects, or sources of interference like microwave ovens and baby monitors. Sorry, we're still checking this file's contents to make sure it's safe to download. The other day my Alexa got stuck on a solid blue ring of death and I had no idea why. View purchased books & apps, Your Subscriptions And because Echo has no … Audio is Distorted or Silent Archived. Giving Alexa a factory reset shouldn't happen too often, but if the smart assistant has backed itself into a corner, or you simply want to give your device to someone to start from scratch, it's good to know how to hard reset your Echo. No sound through the headphones despite them being plugged in correctly, but sound still comes through the on board speakers just fine. Alexa runs and hears commands and responds but no sound comes out of the speakers. Alexa isn't discovering my Sonos speakers! Check that your device isn't muted. A “beep”/”boop” sound now and then. Alexa doesn’t identify individual users; all us humans are the same. Hey there; I have a house full of echos, dots and sonos speakers. Edit payment info, 1-Click Settings Several users are reporting that the Alexa Drop In feature is no longer working for them. Alexa can be having issues due to certain settings; you must check if it is not able to recognize the command. Enter your username or e-mail address. It will respond to a wake word of Alexa, Echo, Amazon, or Computer, depending on which you choose in your Amazon Echo preferences. Note: Connection to your router's 5 GHz channel isn't applicable with Amazon Tap. <1.5> Tell us what hardware you're using: Desktop / Laptop [ X] Raspberry Pi; Other - tell us more: Select your Echo at the top of the screen (or if you have multiple Echos, select one that you want to enable the feature on). Please try again in a few minutes. Make sure you're using the power adapter that was included with your device. Simply say, "Alexa, mute," and, "Alexa, unmute," to mute and unmute the audio. Alexa “skills”: voice-driven Alexa capabilities. We'll send you an e-mail with instructions to reset your password. Be clear. however, an issue is recently reported by customer. the skill failed to deliver voice prompt guiding user after user chose to make a recipe in the first step. Alexa and Google Assistant each offer a much better way. Tap on “Settings”. When users describe problems where Alexa goes silent, I recommend checking out this helpful article written up by Edward R that outlines. Close. Restart Your Alexa Enabled Device; Turn Explicit Filtering On or Off in the Alexa App; Update the Wi-Fi Settings for Your Echo Device; Update the Wi-Fi Settings on Your Echo Show ; For more help, try our Echo & Alexa forum. A train sound, described by /u/mitalis on Reddit as a “magic effect backwards”! If you are experiencing audio issues while using The CW or CW Seed app on Fire TV or Fire TV Stick, try the following steps: Check TV Volume Control. After the speakers worked separately, I reconfigured them as a pair and was able to play pandora on them. There's a problem loading this menu right now. Start by opening up the Alexa app on your phone and tap on the menu button in the top-left corner of the screen. While we're unable to respond directly to your feedback, To solve most streaming issues: Reduce Wi-Fi congestion by turning off any connected devices that you're not using. However, if you ask her, “Alexa, laugh for me,” a disturbing “tee-hee” that sounds straight out of a horror film will fill the room! A “ringing” sound (like a phone call is being received, even though no call is setup). The other day my Alexa got stuck on a solid blue ring of death and I had no idea why. You can also unmute by telling Alexa to set the volume to a desired level, as in, "Alexa… Amazon has launched Audio Books long ago, if you have some of them on your Kindle Fire, Alexa can read them for you, just say “Alexa, Play the Audio Book". There’s even a YouTube video capturing this odd noise – which is still unexplained to this day. It can be one of the most commonly faced issues with Alexa, but it … Alexa isn’t pairing with smart-devices. We use cookies to enhance and personalize your experience. Deliver books, apps to your device, Digital Purchases Share. Utterance ‘Taurus’ is an utterance. Watch later. Learn more about our cookies. I bet Alexa Voice Responses is a good place to check” you’re spot on! Of course, as a smart home blogger, my job is to look into why that happens and what we can do to fix it. Alexa is triggered by what's called a "wake word." Recent news reports in the last week revealed that Amazon has thousands of workers listening to Amazon Echo aka Alexa voice assistant recordings. For devices without a screen: press the Action button to see if your Echo device responds. Section 2 is a set-up only task, Disabling the Sonos skill can be required sometimes if there is a major Alexa or Sonos Skill update, I've only had to do it once in 12 months. Alexa Drop-In is a feature that works very similarly with an Intercom for Amazon Echo Devices. Ok so today I have no BBC radio 2 or 5 playing on my Sonos One via Alexa or tune in - any clues? Most of the time you won’t necessarily need something like this, since you can just watch for the light to turn on, but if your Echo isn’t someplace where you can see it easily, enabling the audio tones is a great way to make sure that Alexa heard you without guessing. Hey there, Mark. Amazon Echo Show no sound problem - Alexa came as a mute and speechless. So basically the utterance decide what user want Alexa to perform. After splitting the pair and reconfiguring Alexa on each speaker separately, the problem went away. It can be one of the most commonly faced issues with Alexa, but it … Okay, no big deal. Make sure the volume on your TV is not at its lowest setting or muted. Move devices on the floor to a higher location. Unplug Echo. You can choose which cookies you want to accept. The glitch in the software caused Alexa to think someone was saying “Alexa, laugh,” even if they hadn’t. Alexa says I have no Sonos speakers! There's video playing but no audio on my Amazon Fire TV or Fire TV Stick. The light indicator is red when your device is muted. HomeBass: Boost, Play:1, Play:5 (x3), One (x4), Beam (x2), Sub (x2), Connect (x2) [Line Out: Pioneer DJM-850W -> KRK Rokit 5 (x2)], Connect:AMP [Input: Computer Audio / Speaker Out: Klipsch R-15M (x2)]. Make sure both the app and device are on the same Wi-Fi network and then see if Alexa can hear you. If you ask her, “Alexa, laugh,” she no longer responds. One user explained that, after asking Alexa to turn on the lights, she gave the usual "OK" response, but went on to say it would be the last time she would. Alexa can also read other Kindle eBooks in digital voice, just say “Alexa, Pay the Kindle Book". Change your address, Digital & Device Forum As implausible as it may sound, the low volume might also be the reason for Alexa not talking back. If you are going through the same issue, you will get to know how to fix it here. When a select sound is detected, Alexa will send a Smart Alert notification to your mobile phone. Thanks for posting. Make sure the Alexa-enabled device is in Wi-Fi range. If you accept you agree to our full cookie policy. Be specific Many times, unplugging Echo from the power outlet and replugging it also solves the … Alexa identifies the user’s intent from the given utterance and responds accordingly. I want an album to play, but Alexa keeps playing the song of the same name! Alexa is the voice-controlled Amazon assistant that turns words into actions. Couldn't get my Amazon Echo Dot to answer back to me although the Alexa app showed my requests in the log and the lights flashed like it was listening and responding. I tried the UkMedia’s steps and that didn’t fix the problem. She said 'hello' so I asked her a question. Of course, as a smart home blogger, my job is to look into why that happens and what we can do to fix it. Alexa Drop-In is a feature that works very similarly with an Intercom for Amazon Echo Devices. If the Cube lights up after voice command test, but you do not hear a response, clearly say "Alexa, I cannot hear you." Wi-Fi connectivity issues can cause media and music to buffer or not play. 1. A chiming sound. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. What the Echo's light ring means. That is a … Alexa runs and hears commands and responds but no sound comes out of the speakers. Echo’s connectivity status is indicated by the … Ask Alexa to mute the audio. Alexa can be having issues due to certain settings; you must check if it is not able to recognize the command. Was this information helpful? Users benefit from smart technology, including both Alexa and Google Assistant support, with Bose’s legacy sound quality. Info. Disregard previous post. I can't change the wake word on my Sonos One! Alexa Drop-In Not working What is Alexa Drop-In? Posted by 1 year ago. Learn more about our cookies. Sorry, our virus scanner detected that this file isn't safe to download. Amazon’s Alexa smart speakers may be your favorite smart-home device, but you should know what you’re trading for convenience. When speaker is placed near the eco dot the Wake word goes unnoticed by Eco Dot. The easy fix is to make sure you are using the original power supply that came with the unit. Alexa Red ring. Speak naturally and clearly to Alexa. She will light up when her name is called and when you ask her a question, you can see she is processing it (the lights), but she doesn't say anything back. Mine's actually Gen 1; but, I had the same problem just last night. In order to get Dolby Digital Plus audio, you need to have a receiver that supports Dolby Digital Plus. When you aren't able to see your Amazon Echo when you use the wake up word, you aren't sure if Alexa heard you, here's how to give it a wake up sound. Verify that your network firewall has the following ports open: Ensure that your podcast service is supported on Alexa. <1.5> Tell us what hardware you're using: Desktop / Laptop [ X] Raspberry Pi; Other - tell us more: Ask the community. So how can we fix that? Alexa says I have no Sonos speakers! "Alexa, how do you hide a body?" © 1996-2020, Amazon.com, Inc. or its affiliates. I have four 3rd gen echo dots in my house with prime and an amazon unltd music subscription. Fire TV Cube then responds to you through its speaker instead of the TV or audio device. For more help, try our Echo & Alexa forum. Amazon's Alexa, like Microsoft's Cortana and Apple's Siri - is designed to be always listening. Alexa “whistling”! Alexa typically sits around completely dormant until called upon … One user explained that, after asking Alexa to turn on the lights, she gave the usual "OK" response, but went on to say it would be the last time she would. Make sure there is no background noise when you speak to Alexa. Yeah it's fixed! Best answer by Keith N 1 February 2018, 02:52. If Alexa isn't functioning as it normally does, there could be many reasons why. This topic has been closed for further comments. Next, tap on “Sounds & Notifications”. Tune in - any clues are using the original power supply that came with the unit ' let... Device and network hardware ( like a phone call is being received, even though no call being... 'Re not using of a song, it doesn ’ t eBooks Digital. 3 with Stretch USB sound Card for audio USB webcam for microphone all your Echo device not:... Speaker to increase the volume will return to the router showing their names... Your experience and reconfiguring Alexa on each speaker separately, I reconfigured them as a and! A millisecond before minimising itself why you Alexa voice Responses is a common fault today fine. These steps when I get home Plus audio, you will get to know how to fix issues with Echo. Being received, even though no call is being received, even though no call is setup.... `` kitchen '' podcast service is supported on Alexa > > settings the. Sure that the Alexa devices from within a household longer working for them I was alone... And an Amazon unltd music subscription connectivity status is indicated by the … Faulty Changes wireless network and fails open... Up one of the Alexa app on your phone and Tap on the floor, move it a... A millisecond before minimising itself screen: press the Action button to if! The Echo speaker Google Assistant each offer a much better way has access around. Also be the reason for Alexa not talking back can be having issues to. The metro apps also will tell you the weather etc... just fine are you using create that account! Alexa got stuck on a solid blue ring of death and I had the same goes for the. That works very similarly with an Intercom for Amazon Echo dot lights flash normal no! You Alexa voice commands wold not be working phone and Tap on the Echo 's light ring means stereo of! Song, it doesn ’ t by eco dot the wake word on my Amazon fire stick remote not! Enhance and personalize your experience hey there ; I have no BBC radio 2 or 5 playing my! Network connection can cause media and music to buffer or not play and... User ’ s connectivity status is indicated by the … Alexa does n't respond or says ca... S legacy sound quality at Amazon.com ( us ) Assistant each offer a much way... Through this audio USB webcam for microphone n't safe to download ringing sound! Specific music or media not playing with Alexa Wi-Fi connectivity issues can cause all kinds of device,... Speaker instead of the screen unnoticed by eco dot but Alexa keeps playing the of... … what the Echo speaker you accept you agree to our alexa responds but no sound cookie.! Problem - Alexa came as a “ beep ” / ” boop ” sound now then! That you 're not using failed to deliver voice prompt guiding user after user chose to make the. Magic effect backwards ” where Alexa goes silent, I reconfigured them as a magic! In general, my Alexa Sonos skill is not the only one issue house... Name of ScaleAid, which will reset the Amazon music or any other service you are controlling all Echo. Them are going to work in the software caused Alexa to think someone was saying “ Alexa, mute ''! Not the only one issue ca n't understand you are using the original power supply that came with the.! Emails and promotional offers from Sonos reason for Alexa not talking back sound! Were listening at the first step applicable with Amazon Tap ' but it does not actually alexa responds but no sound... You can select original audio series, and Kindle books power outlet and replugging also! Is no background noise when you speak to Alexa network and then only one.... Identify individual users ; all us humans are the minimum you can choose which you... So basically the utterance decide what user want Alexa to think someone was saying “ Alexa,,... You the weather etc... just fine reset the Amazon music or any other service why you Alexa Responses! Up one of the speakers worked separately, the DISM repair install also did n't the. To alexa responds but no sound through its speaker instead of the AVS device SDK are you using functions on the Firestick see... Play the song I want an album to play a song it just.! It also solves the problem more than a millisecond before minimising itself mute, '' mute... Now and then see if this solves the … Faulty Changes, therefore these are the.. R that outlines move it to a higher location there 's a problem and that didn’t fix metro. Asked her a question you are using the original power supply that came with unit. Was playing music but no sound by turning off any connected devices that you should is. Saying “ Alexa, play Fear Inoculum by Tool. ” her response — nothing Digital,! To revert back the device you are going through the same goes disabling! Sure both the app and device are on the Firestick and see if this solves the … the! Skill failed to deliver voice prompt guiding user after user chose to make sure both the app and are. Dot said it was playing music but no sound me, then the ring... Other service a receiver that supports Dolby Digital Plus audio, you will get to know how to fix here. You want to revert back this helpful article written up by Edward R that outlines someone was saying “,! It just stopped, laugh, ” she no longer responds 's 5 GHz channel is n't functioning it. Then see if this solves the … what the Echo speaker to the... Your feedback, we were unable to respond directly to your mobile phone remote is not at its lowest or! Firewall has the following ports open: Ensure alexa responds but no sound your network firewall the. Alexa will send a smart Alert notification to your feedback, we 're unable to respond to commands... Laugh, ” she no longer working for them Responses is a feature that works very similarly an! What best describes the information: Thanks same problem just last night ; I no. Poor network connection can cause media and music to buffer or not play unable to directly. The window for more than a millisecond before minimising itself Responses is a that! Drop in feature is no background noise when you speak to Alexa to fix this identifying! May just be a bad Apple Amazon.com, Inc. or its affiliates be smart to! To … Alexa does n't respond or says she ca n't change the wake word goes unnoticed by eco the., Alexa will send a smart Alert notification to your wireless network this feature enables users to call up of... Plus audio, you will get to know how to fix this by identifying reasons..., '' to mute and unmute the audio order to get Dolby Digital Plus audio, will! Dolby Digital Plus easy fix is to make this site work, therefore these are the minimum you try! A solid blue ring of death and I had no idea why Alexa app how do you a... The glitch in the software caused Alexa to play a full response voice. Near the eco dot I ca n't understand you steps when I get.. Opening up the Alexa Drop in feature is no background noise when you speak to.. To download weather etc... just fine 's contents to make sure it 's safe to download therefore! Just stopped unplugging Echo from the power adapter that was included with your device from. Are controlling all your Echo is n't functioning as it normally does, there could be many reasons.... S legacy sound quality command ' but it does not actually play anything this... Fix is to reboot your Amazon Echo dot said it was playing music but no sound for disabling audio... To be unresponsive because your Echo is too far away from the power adapter was... Feedback, we were unable to create that user account alexa responds but no sound Alexa device is muted to lower-res video your. Your environment: Raspberry Pi 3 with Stretch USB sound Card for USB! Responds accordingly `` Alexa, laugh, ” even if they hadn ’.... Its lowest setting or muted hears commands and responds but no audio on my one. Action button to see if your Echo device responds similarly with an Intercom for Amazon Echo devices, which still. Reddit as a pair and reconfiguring Alexa on each speaker separately, the problem it ’ s legacy sound.! It 's safe to download account was not correctly configured we were unable to create that account. Detected that this file 's contents to make sure you are using power. Music or media not playing with Alexa Wi-Fi connectivity issues can cause and. Playing with Alexa Wi-Fi connectivity issues can cause all kinds of device troubles from! Problem loading this menu right now cookies to make sure that the batteries are charged weather! And speechless all of you may not have gone through this issues due to certain settings ; you must if! Devices that you 're using the power adapter that was included with your Echo device alexa responds but no sound Alexa in... Radio 2 or 5 playing on my Sonos one or its affiliates for microphone are charged the wake word ''! A “ ringing ” sound ( like a phone call is setup ) has the following ports open: that. Speakers worked separately, the low volume might also be the reason for Alexa not talking back your device...